Website privacy policy
Key details
This website privacy policy describes how Rosetone Contract Furniture Ltd protects and makes use of the information you give the company when you use this website.
If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.
This policy is updated from time to time. The latest version is published on this page.
This website privacy policy was updated in November 2019.
If you have any questions about this policy, please email info@rosetone.co.uk or write to Units 1-3 Wren Park Business Centre, Hitchin Road, Shefford, Bedfordshire SG17 5JD.
Introduction
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them.
What data we gather
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information, such as postcode, preferences and interests
- Website usage data
- Other information relevant to client enquiries
- Other information pertaining to special offers and surveys
How we use this data
Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.
Specifically, we may use data:
- For our own internal records.
- To improve the products and services we provide.
- To contact you in response to a specific enquiry.
- To customise the website for you.
- To send you promotional emails about products, services, offers and other things we think might be relevant to you.
- To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
- To contact you via email, telephone or mail for market research reasons.
Cookies and how we use them
What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
How we use cookies
We may use cookies to:
* Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
* Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
* Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
* Store information about your preferences. The website can then present you with the information you will find more relevant and interesting.
* To recognise when you return to our website. We may show your relevant content, or provide the functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Controlling cookies
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.
Controlling information about you
When you fill in a form or provide your details on our website, you will see one or more tickboxes allowing you to:
* Opt-in to receive marketing communications from us by email, telephone, text message or post.
* Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.
If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
* Sign in to our website and change your opt-in settings.
* Send an email to info@rosetone.co.uk.
* Write to us at Units 1-3 Wren Park Business Centre, Hitchin Road, Shefford, Bedfordshire SG17 5JD.
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Any personal information we hold about you is stored and processed under our data protection policy, in line with The General Data Protection Regulation 2016/679.
We will always hold your information securely.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with The General Data Protection Regulation 2016/679.
Links from our site
Our website may contain links to other websites.
Please note that we have no control of websites outside the rosetone.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
Hire Terms
Terms and Conditions
1. Definitions
a. “Company” referred to in this Document is known as Rosetone Contract Furniture Ltd. Rosetone Contract Furniture Ltd from here out after will be referred to as “The Company”.
b. “The Equipment” is the Equipment specified or referred to in the Hire Contract.
c. “Hire Charges” means the total amount due to the Company including charges.
d. “The Hire Period” means 3 days unless specified differently in the Hire Contract.
e. “Hire Contract” means the information sent to the Hirer in the format of hire details listed on an invoice or on our hire quotation/hire agreement order form or within an email and these Terms and Conditions.
f. “The Hirer” or “Customer” means any person(s), company or organisation who has booked a confirmed order contract with Rosetone Contract Furniture Ltd.
2. Terms and Conditions
a. All hires are subject to the Rosetone Contract Furniture Limited standard terms, a copy of which is available on request.
b. The terms of these conditions can only be altered with our written agreement. No condition contained in any booking form or other communication by you which is inconsistent with any of these conditions will be deemed to have been accepted unless we have agreed to your condition in writing.
3. Payment
a. Booking of equipment by ‘non-account customers’ will only be considered confirmed upon receipt of a 50% deposit.
b. Payment of the balance will be payable four weeks before delivery. Unless agreed in writing otherwise.
c. Payment can be made by debit or credit card over the phone prior to delivery or collection or by BACS to our account. We will not be liable if payments are unallocated if payment is not made with the correct reference.
d. All payments made by commercial cards will incur a 2% surcharge.
e. The Company reserve the right to vary the hire rate in the event of an increase in the cost of transport and fuel.
f. All ‘non-account customers’ must pay the invoice immediately on receipt.
g. All invoices received after the hire period has concluded for damages, losses and any extra unanticipated time spent on site and must be paid within 5 working days.
4. Deposit
a. All Hirers are required to pay a non-refundable deposit of 50% of the hire charge once an order has been placed.
b. Orders are not confirmed bookings until the 50% deposit is paid.
c. By paying a deposit you are agreeing to these terms and conditions.
d. The balance for the hire must be paid four weeks prior to delivery or collection, which is when final numbers must be supplied. Numbers can only decrease up to 10% of the original order.
e. We do not take a refundable deposit to secure our goods.
f. A slight damage waiver charge is added to each hire at 4% to cover minor scratches, marks or chipped items. It does not cover any items that are damaged beyond repair or items that are lost. These will be charged at full replacement cost.
g. Any customers not paying the slight damage waiver will be charged for any repair work that needs to be carried out after your hire accordingly.
5. Wash Up Service
a. A wash-up service is provided for catering hire at a cost of 30% of the invoice value.
b. All catering items must be rinsed before packing away to avoid any damaging or extra charges for deep washing needed.
c. Our linen prices include the dry cleaning fee.
d. Goods that are returned with candle wax on them will be treated with an appropriate wash program. A charge will be made for this. If the goods do not respond to this program, the Hirer will be charged the full replacement cost.
e. Please ensure the linen is shaken out and free from food and decorations before it is collected failure to do this will incur in extra charges.
6. Cancellations
a. Orders cancelled before one-month prior to the start of hire will incur a charge of 50% of the total hire charge.
b. Orders cancelled or reduced within one month of the start of hire will incur a charge of 100% of the total hire charge.
7. Force Majeure
a. The performance of the Company’s obligations hereunder is subject to variation or cancellation consequent upon an ‘Act of God’, war, strikes, riot, lock-outs, or other labour disturbances, fire, flood, restrictions on the use of transport, fuel or power, or any other cause beyond the control of the Company. In the event of frustration of the Hire Contract due to any of the above causes the Hire Contract shall be deemed to be complete and upon written notice by the Company to the Hirer to that effect the Company shall refund to the Hirer any monies received in respect of the Hire Contract less 10% which shall be retained by the Company in respect of its costs and expenses.
8. Hire/Transport Charges and On Site Care
a. Charges are based on a three-day hire (including delivery and collection day).
b. Weekday hire is available from Monday to Friday; this is still only charged at a three-day rate.
c. The equipment will usually be delivered the day prior to use and collected the following day (subject to availability).
d. Delivery charges are available on request.
e. Delivery is to the street level/ground floor with step-free access within reason (up to 10 meters from nearest available parking point) or up to 10 meters into a building on the ground floor. Please note there may be extra charges if although delivery is to the street level/ground floor and step-free access there are then also narrow corridors and entry points, or if loading is hazardous. Delivery is to a single point where the goods may be held safely.
f. Delivery via stairs or lifts is subject to extra charges.
g. Out of hours delivery and collection may be made by prior arrangement but will be subject to an additional charge.
h. Customers are more than welcome to collect orders from our premises. Please see our opening times.If you are collecting order on collection we will need an original copy of photo ID and a utility bill both which match your invoice address. For insurance purposes, we cannot let goods leave our warehouse without a copy of these documents.
i. The Company is not liable for late or non-delivery or collection due to circumstances beyond its control and can give no specific delivery or collection times.
j. The Company is not liable for any parking fines received whilst delivering goods if a suitable drop off point is not allocated. Any fines received will be passed on to the Hirer.
k. The goods remain the property of The Company at all times.
l. Unless other arrangements have been agreed by The Company in writing, upon collection, the goods are to be dismantled and stacked together, as close to where our vehicle can park as reasonably practicable. In an instance where that is not the case, e.g. the Equipment are scattered around a venue in multiple rooms or tables are still fully set, additional labour charges may apply for the additional time spent collecting.
m. All chair hires must be returned in stacks of eight, with seat pads removed. Seat Pads must be stacked into tens and put back into their bags provided when delivered. Failure to do this will incur an extra charge of £40 per 100 Chairs.
n. The Equipment is not to be removed to any other location while on hire unless agreed in writing with The Company first.
o. Late return of goods will incur full relevant Hire Charges, plus any costs incurred due to subsequence interference with any other orders.
p. If we are required to redeliver or collect as a result of you or your representative not being available at the delivery time or collection time arranged with the Company, you will be liable for an additional charge.
q. The Company will always endeavour to arrive as scheduled and has a strong track record for being on time. This may not always be possible due to traffic, weather conditions, issues with other jobs and any other delays. For this reason, the Company recommends scheduling delivery to a ‘safe’ time which allows for the worst case scenario and your event to function with other arrangements. The Company can accept no responsibility for a Hirer’s failure to account for this matter and will not compensate beyond the value of any monies taken for any given job.
r. If the Company is at fault and in breach of the Hire Contract with the Hirer the Company may refund partial or whole delivery fees. This will be based on how late the Company is, and whether the Hirer had allowed sufficient time as per the Company’s guidelines to account for this.
s. During “set-up” The Hirers are advised to adhere to the plan agreed at the time of confirming the Hire Contract. The “set-up” service is only performed once per-ordered time. If the Hirer is not happy with the plan upon completion, depending upon other commitments the Company may refuse to spend additional time on site amending the “set-up”. The Company may also charge for any additional labour time spent on site if the plan changes or the Company are obstructed from setting up.
t. The Company must be sent a set-up plan at least 2 weeks before the agreed set-up date.
u. It is the Hirers responsibility to arrange for an authorised person to be on site to sign in and out the goods on hire. If the person responsible is not present and there are issues on collection or delivery you automatically accept these problems and any additional charges there may be.
9. Damage and Losses
a. Goods should be stored in secure, dry conditions. Negligence can result in loss and damage for which relevant charges defined by the Company may apply. Goods should be returned in a clean, dry condition or relevant charges for replacement or repair may apply.
b. The Hirer is responsible for the Equipment, including boxes, crates and bags for the period of the hire. Losses, damage, breakages and non-returned items are chargeable. In the event of items being broken/damaged/missing on delivery, please let the driver know on delivery if possible. We are not able to accept replacement items.
c. Please check orders upon receipt as claims for shortages and damaged items will not be accepted after the hire period. We would require any missing/damaged items delivered to be reported within 24 hours.
d. During each collection, the driver will do a preliminary check and count of the goods where possible. However, with some items, this count may not always be possible. For instance, catering equipment and linen may be too numerous and time consuming for the driver to do while on site. Although every effort will be made by the Company’s staff to document any potential discrepancies during delivery and collection, the driver may not notice potential damage, dirt or loss. All items will be thoroughly checked, counted and cleaned in a controlled environment at the Company’s warehouse. It is based on these warehouse reports that any stock related charges due to damage, loss or dirt are reported.
e. All Equipment is hygienically cleaned and packed in labelled containers and should be returned as near as possible in a like condition.
f. Any breakages, missing items or damages will be reported back to the Hirer by the Company by email within 7 working days.
g. An extra charge of £1.50 per bag will be added to your invoice for all non-returned Company protective bags.
h. If any items of Equipment are lost or damaged the replacement value will be invoiced and this should be paid within 5 working days.
i. If any items of Equipment are not ready for collection, e.g. chairs not de-padded and stacked, the charge for this may be deducted from the card details used at the time of booking.
j. Equipment collected from the Company must be returned at the end of the agreed Hire Period as set out in the
Hire Contact of which the Hirer enters into upon confirming their order. Each additional day or part thereof will be charged at the appropriate daily rate.
k. Items of Equipment missing on collection from the site will be charged for at their current cost of replacement. Items returned within 2 weeks will be credited, however, this will be considered as an additional period of hire and will be charged for. After 2 weeks the items of Equipment returned will not be credited.
l. All Company furniture – excluding the white resin chair, Samsonite, and plastic bistro chairs – are not intended for wet weather. Each and every item not intended for outdoor use that subsequently gets rained upon or damaged through rising water will be charged for at our full replacement cost of the item which can amount to £200. No excuses will be accepted. The items remain the responsibility of the Hirer until collected.
m. Broken or missing chairs/furniture will be charged for at our full replacement cost of the item which can amount up to £200 each. No excuses will be accepted. The chairs/furniture remains the responsibility of the Hirer until collected. It is the Hirers responsibility to be present or arrange for an authorised person to be present at the end of the hire to sign the hire back to us. If no-one is present to sign the paperwork you automatically accept these extra charges.
10. Company’s Right to Termination
a. If there is no authorised person(s) present to sign for receipt and or return of the goods, the Company will choose at its discretion whether they will continue to deliver or collect the goods without a signature. In this instance, the Hirer automatically accepts the condition and quantity of the stock stated by a Company representative. Any missing or broken items of Equipment or additional charges for setting down furniture will be invoiced in full.
b. The Company reserves the right not to leave Equipment with the Hirer if on delivery the Company representatives have a reasonable belief that the goods will not be kept safely or securely.
c. If the Hirer fails to observe or perform any of the Terms and Conditions the Company may exercise the right to terminate the Hire Contract and not be liable to provide any refund of money the Company has received from the Hirer. The decision to refund money to the Hirer is at the discretion of the Company management.
d. Upon termination of a Hire Contract pursuant to the terms laid out in this document, the Company shall be entitled, without notice to the Hirer, take possession of all Equipment.
11. Other
a. Stock images on our website(s) are regularly kept up to date with pictures of our actual holding stock. However, stock items may slightly differ from the images shown on the website.
b. The Hirer shall not sell or offer for sale pledge underlet or assign encumber or otherwise deal or part with possession of the Equipment.
c. By signing the Order Confirmation above, the hirer confirms all the information laid out in the Order confirmation is correct.
d. By signing the Order Confirmation above, the hirer agrees to all the terms and conditions laid out in this document.
e. By signing this document with a digital signature you are agreeing to the all the terms and conditions laid out in this document.
f. All quotes are only valid for 24 hours.
Sales Terms
Rosetone Contract Furniture Ltd Sale of Goods Agreement – Terms and Conditions
The subject of the Agreement
It is the obligation of the Seller [Rosetone Contract Furniture Ltd] to manufacture the Goods for the Buyer and to transfer the property of the Goods to the Buyer under the terms and conditions herein and the obligation of the Buyer to accept the collected Goods from the Seller [Rosetone Contract Furniture ltd] and to pay the agreed purchase price.
Terms and Conditions
This website www.rosetone.co.uk is operated by Rosetone Contract Furniture Ltd. As a User of this website, you acknowledge that any use of this website including any transactions you make is subject to our Terms and Conditions.
These Terms and Conditions apply to the sale and supply of Goods to you and to the use of cookies.
We recommend that you print out a copy of the Terms and Conditions for your records.
The submission of the buyer specifying an order to purchase the Goods, followed by an email reply from Rosetone Contract Furniture Ltd accepting your order will constitute the Buyer accepting to Rosetone Contract Furniture Ltd’s Terms and Conditions and initiate the creation of a legally binding contract between Rosetone Contract Furniture Ltd and the Buyer.
All orders the Buyer places with Rosetone Contract Furniture Ltd will be subject to acceptance in accordance with these Terms and Conditions.
Rosetone Contract Furniture Ltd reserve the right to alter or amend these Terms and Conditions at any time.
The Terms and Conditions may also be extended to include other conditions applicable to specific goods or services offered by Rosetone Contract Furniture Ltd.
It is your responsibility to read the Terms and Conditions every time you place an order.
Rosetone Contract Furniture Ltd reserve the right to terminate the Contract with Rosetone Contract Furniture Ltd at their own discretion.
Price
The price of the Goods displayed on the website are exclusive of Value Added Tax, and all costs displayed exclusive of delivery, packaging, loading, unloading, carriage and insurance.
We try and make sure that all prices on our website are correct but occasionally errors may occur.
Rosetone Contract Furniture Ltd reserves the right to change its advertised prices at any time.
Any quotation provided by Rosetone Contract Furniture Ltd to the Buyer is valid for a period of thirty days only from the date the quotation is sent to the Buyer.
Rosetone Contract Furniture Ltd reserves the right at any time before delivery to increase the price of the Goods to reflect any increase in the cost that Rosetone Contract Furniture may incur, that could be due to any factor beyond the control of Rosetone Contract Furniture Ltd (not limited to any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, material or other costs of manufacture).
Payment
All customers are required to pay a deposit of 50% of the invoice once an order has been placed.
Order and dates cannot be confirmed until final payment is received.
Payment can be made by Debit Card, Credit Card (2% bank charges apply for all corporate cards), BACS or cash.
Orders are not confirmed until the deposit is paid.
The balance of the invoice must be paid 4 weeks prior to delivery or collection of the Goods. Rosetone Contract Furniture Ltd requires full payment for the Goods before commencing delivery of the Goods.
If the Buyer fails to make full payment for the Goods Rosetone Contract Furniture Ltd reserve the right to cancel the Contract or delay delivery of the Goods until the Buyer has paid the full amount.
If the Buyer fails to pay the purchase price, Rosetone shall have the right to cancel this Agreement.
The Goods
Rosetone Contract Furniture Ltd shall be liable for any manufacturing faults covered under the manufacturer’s warranty that exists within the time period specified by Rosetone Contract Furniture Ltd at the time of purchase.
The warranty period is specific to each item the buyer is purchasing as detailed on the order confirmation. If no manufacturer warranty is stated Rosetone Contract Furniture Ltd is not liable.
Rosetone Contract Furniture Ltd declares that the Goods, during the specified warranty period, will remain fit for the purposes.
The warranty value will not exceed the purchase price of the Goods. Rosetone Contract Furniture Ltd reserves the right to make changes in the specification of the Goods.
All sizes and measurements are approximate and we endeavour to ensure that they are as accurate as possible. Stock images on Rosetone Contract Furniture Ltd’s website and in brochures are regularly kept up to date with pictures of actual holding stock.
However, some stock items may slightly differ from the images shown on the website and in our brochure. Most photos used for our product images are images of our actual products and any variation in colours is due to the lighting when photographing the products, or variations in screen displays.
Availability
All products displayed on our website are subject to availability at the time of order.
Your Order
Once your order has been submitted, we will email you the quote document. Once this document has been signed and returned this will constitute the Buyer accepting Rosetone Contract Furniture Ltd’s Terms and Conditions and initiates the creation of a legally binding contract between Rosetone Contract Furniture Ltd and the Buyer.
Rosetone Contract Furniture Ltd’ reserve the right to refuse customer orders at our own discretion. It is your responsibility to ensure the accuracy of the delivery address and contact details.
If we are unable to deliver a shipment because of an incorrect address, we will make all reasonable efforts to find the correct address although additional charges may apply.
When accepting delivery of your order ensure the products are in satisfactory condition.
We do not accept returns for damaged items after they have been signed off following delivery.
Warranties and Liability
Subject to the conditions set out below, Rosetone Contract Furniture Ltd authorises that the Goods will be delivered to match their given specification at the time of order.
Rosetone Contract Furniture Ltd is not liable for any defect arising from fair wear and tear, purposeful damage, negligence, abnormal working conditions, or storage in a hostile environment.
Any claim by you which is based on any discrepancy or error relating to your order must be brought to the attention of Rosetone Contract Furniture Ltd within 24 hours of delivery.
Defects in the quality or condition of the Goods or their failure to correspond with the specification must be notified to Rosetone Contract Furniture Ltd within 3 working days from the date of delivery.
If delivery is not refused and the Buyer does not notify Rosetone of any defect/order volume error accordingly, you will not be entitled to reject the Goods and Rosetone Contract Furniture Ltd shall have no liability for such defects or failure and you will not be entitled to a refund of the price as if the Goods had not been delivered in accordance with the Contract.
Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to Rosetone Contract Furniture Ltd in accordance with these Terms and Conditions, Rosetone Contract Furniture Ltd shall be entitled to replace the Goods, and at Rosetone Contract Furniture Ltd’s sole discretion, refund to you the price of the Goods (or a proportionate part of the Goods) at the price the goods were sold to the Buyer. Rosetone Contract Furniture Ltd shall have no further liability.
Rosetone Contract Furniture Ltd is not liable to you or by reason of any representation for any implied warranty, condition or other term, any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit, goodwill or reputation or otherwise), economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings) costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Rosetone Contract Furniture Ltd, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use by you.
Rosetone Contract Furniture Ltd shall not be in breach of Contract by reason for any delay in performing, or any failure to perform, any of Rosetone Contract Furniture Ltd’s obligations in relation to the Goods if the delay or failure was due to any cause beyond Rosetone Contract Furniture Ltd’s reasonable control.
The following shall be regarded as causes beyond Rosetone Contract Furniture Ltd’s reasonable control: Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Rosetone Contract Furniture Ltd or of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or traffic or a breakdown in any machinery or vehicles.
Cancellations and Returns
Items available from stock can be cancelled, provided the goods have not been dispatched.
A 10% admin fee will be charged for paid orders but not dispatched.
If goods have been dispatched then they may only be returned within 24 hours as long as they are, unused, unassembled, in their original packaging and in a resalable condition.
Returns are subject to admin and handling charges, a minimum admin charge of 25% will apply.
If you have received the goods before you cancel your contract then you must send the goods back to our warehouse at your own cost and risk.
If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to invoice you for the direct costs of recovering the goods from the amount to be re-credited to you.
Non-stocked” items and “Made-to-order” items cannot be cancelled or amended once we are in receipt of your order.
Respray and or Refurbishment Service
Terms and Conditions
All orders the Customer places with Rosetone Contract Furniture Ltd will be subject to acceptance in accordance with these Terms and Conditions.
Rosetone Contract Furniture Ltd reserve the right to alter or amend these Terms and Conditions at any time.
The Terms and Conditions may also be extended to include other conditions applicable to specific Repaired/Refurbished furniture or services offered by Rosetone Contract Furniture Ltd. It is the Customer’s responsibility to read the Terms and Conditions every time you place an order.
Rosetone Contract Furniture Ltd reserve the right to terminate the Contract with Rosetone Contract Furniture Ltd at their own discretion.
Please note water-based products, acrylic and polyurethane products cannot be removed with the standard caustic stripping process.
Price/Payment
The price of the Services displayed on the website are exclusive of Value Added Tax, and all costs displayed exclusive of delivery, packaging, loading, unloading, carriage and insurance.
We try and make sure that all prices on our website are correct but occasionally errors may occur.
Rosetone Contract Furniture Ltd reserves the right to change its advertised prices at any time.
Any quotation provided by Rosetone Contract Furniture Ltd to the Customer is valid for a period of thirty days only from the date the quotation is sent to the Customer.
Rosetone Contract Furniture Ltd reserves the right at any time before delivery to increase the price of the Services to reflect any increase in the cost that Rosetone Contract Furniture Ltd may incur, that could be due to any factor beyond the control of Rosetone Contract Furniture Ltd (not limited to any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, material or other costs of manufacture).
All customers are required to pay the full invoice prior to delivery or collection.
If the Customer fails to make full payment for the Repaired/Refurbished furniture Rosetone Contract Furniture Ltd reserve the right to cancel the Contract or delay delivery of the Repaired/Refurbished furniture until the Customer has paid the full amount.
If the Customer fails to pay the purchase price, Rosetone Contract Furniture Ltd shall have the right to cancel this Agreement and hold the Furniture until payment has been cleared.
Your Order
Once your order has been confirmed, we will email you the order confirmation document. Once this document has been signed and returned this will constitute the Customer accepting Rosetone’s Terms and Conditions and initiates the creation of a legally binding contract between Rosetone and the Customer.
Rosetone reserve the right to refuse customer orders at our own discretion. It is your responsibility to ensure the accuracy of the collection/delivery address and contact details.
If we are unable to deliver a shipment because of an incorrect address, we will make all reasonable efforts to find the correct address although additional charges may apply.
When accepting delivery of your order ensure the products are in satisfactory condition.
We do not accept returns for damaged items after they have been signed off following delivery.
Warranties and Liability
Subject to the conditions set out below, Rosetone Contract Furniture Ltd authorises that the Repaired/Refurbished furniture will receive the service specified at the time of order this.
Rosetone Contract Furniture Ltd is not liable for any defect arising after the customer has received back their repaired/refurbished furniture from Rosetone Contract Furniture, including; fair wear and tear, purposeful damage, negligence, abnormal working conditions, or storage in a hostile environment.
Any claim by you which is based on any discrepancy or error relating to your order must be brought to the attention of Rosetone Contract Furniture Ltd within 24 hours of delivery.
Defects in the quality or condition of the Repaired/Refurbished furniture or their failure to correspond with the specification must be notified to Rosetone Contract Furniture Ltd within 3 working days from the date of collection/delivery.
If delivery is not refused and the Customer does not notify Rosetone Contract Furniture Ltd of any defect / order volume error accordingly, you will not be entitled to reject the repaired/refurbished furniture and Rosetone Contract Furniture Ltd shall have no liability for such defects or failure and you will not be entitled to a refund of the price as if the Repaired/refurbished furniture had not been delivered in accordance with the Contract.
Where any valid claim in respect of any of the Repaired/refurbished furniture which is based on any defect in the quality or condition of the Repaired/refurbished furniture or their failure to meet specification is notified to Rosetone Contract Furniture Ltd in accordance with these Terms and Conditions, Rosetone Contract Furniture Ltd shall be entitled to replace the Repaired/refurbished furniture, and at Rosetone Contract Furniture Ltd’s sole discretion, refund to you the price of the Repaired/refurbished furniture (or a proportionate part of the Repaired/refurbished furniture) at the price the Repaired/refurbished furniture were sold to the Customer.
Rosetone Contract Furniture Ltd shall have no further liability. Rosetone Contract Furniture Ltd is not liable to you or by reason of any representation for any implied warranty, condition or other term, any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit, goodwill or reputation or otherwise), economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings) costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Rosetone Contract Furniture Ltd, its employees or agents or otherwise) which arise out of or in connection with the repaired/refurbished furniture or its use by you.
Rosetone Contract Furniture Ltd shall not be in breach of Contract by reason for any delay in performing, or any failure to perform, any of Rosetone Contract Furniture Ltd’s obligations in relation to the Repaired/refurbished furniture if the delay or failure was due to any cause beyond Rosetone Contract Furniture Ltd’s reasonable control.
The following shall be regarded as causes beyond Rosetone Contract Furniture Ltd’s reasonable control: Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures or any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Rosetone Contract Furniture Ltd or of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or traffic or a breakdown in any machinery or vehicles.