Hires
ORDERING & PAYMENT
What is the hire order process?
Browse our furniture online and send us an enquiry or quote request through our contact form. Once we confirm availability and pricing, a 50% deposit is required to secure your booking.
Orders can be placed over the phone and paid via bank transfer or debit/credit card (2% fee applies to credit cards). You’ll then receive a secure Adobe Sign confirmation form to review and sign before delivery details are finalised.
Can I hire furniture for multiple days?
Yes. This is very common for exhibitions, festivals, and multi-day events. Simply let us know how long you would like to hire the furniture for when submitting your quotation request.
What condition is the hire furniture in?
Our furniture is kept in great condition and is regularly refurbished and maintained in our warehouse to ensure it arrives in tip-top condition for every customer. We also refurbish our seat pads to keep them looking fresh and event-ready. All items go through regular quality checks, cleaning, and maintenance before each hire.
Do you provide emergency replacements?
If we have replacement stock available, we will always do our best to provide emergency replacements as quickly as possible to help keep your event running smoothly.
CAN I CHOOSE A BESPOKE SEAT PAD COLOUR?
WHAT FRAME FINISHES ARE OFFERED ON HIRE ITEMS?
Each chair frame as a different wood finish, in keeping with the style of the chair. All our chairs are hand-finished in our UK factory.
Each chair listed on the website will include full details of the frame finishes available.
Our Chiavari chair – which is our most popular hire chair – is available in six different finishes (excluding the child’s version which is available in white only).
Our Bentwood chair is available in silver and gold.
Our Crossback and Folding Wooden chairs are supplied in an antique wash finish.
All our rustic chairs come in a dark wood stain.
Our luxury range of chairs is hand-finished as follows:
- Dior and Malone – gold frame with white leather seat pad
- Louis – white frame with white leather seat pad
All our sofas are available in white, black and red leather options for the large two seater or white leather only for the two seater.
CAN YOU DELIVER AT A SPECIFIC TIME?
If you have asked us to deliver (or collect) at a specific time, we will do our best to keep to these times. Our driver, or someone at our office, will call or text you approximately an hour before we arrive. However, please be aware that all times negotiated are traffic dependent.
DO YOU DELIVER AND COLLECT ‘OUT OF HOURS’?
We do! Thanks to the fact we operate our own delivery fleet, we have a certain amount of flexibility with our delivery slots. If you would like an early morning and evening delivery, please speak to us to find out if this is possible.
DO YOU DELIVER ACROSS THE UK?
DO YOU OFFER A SET-UP AND SET-DOWN SERVICE?
WHAT IS A DAMAGE WAIVER?
A damage waiver is a small fee (4% of total order value) which we charge to cover minor damage which may occur during the use of our furniture. This also covers wear and tear within reason. Please be aware that broken and lost items are not covered by the waiver and, as per our terms and conditions, you will be charged accordingly.
ARE YOU INSURED?
ARE YOU CHAIRS SUITABLE FOR OUTDOOR USE?
Each chair not intended for outdoor use that subsequently gets rained upon or damaged will be charged for at our full replacement cost.