Select Page

Frequently asked questions

Hires

ORDERING & PAYMENT

CAN I VIEW FURNITURE BEFORE I ORDER?
Of course! Our offices, warehouses and showroom are all based in Shefford so if it’s convenient for you to visit, we are more than happy for you to check out our chairs. Simply arrange a viewing with one of our team and let us know which styles you’d like to view. Our office hours are 8.30am-5.00pm, Monday
WHAT IS THE ORDER PROCESS?
  1. All new orders require a 50% deposit to secure the items you’ve chosen. Bookings can be made over the phone and we take payment via debit/credit card or bank transfer (please note we charge a 2% fee for credit cards).
  2. Once we’ve processed your order, you will receive a confirmation form agreeing to our terms and conditions via Adobe Sign (a secure e-sign tool). Please ensure you sign the confirmation form or we may be unable to process your order.
  3. We’ll get in touch prior to delivery to confirm full delivery details. Please see our delivery section for more information.
WHAT IF I WANT TO AMEND MY ORDER AT A LATER DATE?

It’s not a problem. We can adjust items (stock depending) and quantities, up to a month before your event. Please note if you wish to remove items, this cannot exceed 10% of the original order level.

Changing seat pad colours (from our standard colour range) will not affect costs as seat pads are included in the chair price. However, please note that our chairs vary in price and if you select a different chair style or colour, this may increase the total cost. All price changes will be clearly communicated to you via email, or by phone if you ask us to do so.

WHEN IS THE FINAL PAYMENT DUE?
Your final payment is due one month prior to your hire date. At this stage, we also request your final numbers. Please note, we cannot reduce numbers after this date.
DO YOU PRICE MATCH?
We believe our services are the best in the industry and that our prices are competitive. However, if you do get a cheaper quote, please email us the quotation you have received, in full.

If it is a ‘like for like’ quote, we are happy to offer a price match. Please contact us for more details.

FABRICS & Frames

WHAT TYPE OF SEAT PAD FABRIC IS USED ON HIRE CHAIRS?
All our hire chairs come with seat pads which can be supplied in a colour of your choice. We offer a range of fabric colours in our standard range which are all included in the basic hire price of the chair. All our fabrics are Fire Retardant, adhering to UK regulations.

Our chairs with removable seat pad options are available in the following colours: White (faux leather only), Ivory, Gold, Black, Dark blue, Duck egg blue, Royal blue, Bright pink, Grey, Purple, Red, Green, Burgundy and Rattan antique wash.

Most of our seat pads are supplied in a Draylon-type fabric which is soft to touch while durable and practical. The only exceptions are our rattan products and our faux leather chairs and sofas.

CAN I CHOOSE A BESPOKE SEAT PAD COLOUR?
If you can’t find a suitable colour in our standard range, we offer a bespoke service at a small additional cost. Our bespoke range has hundreds of additional fabric and colour options.
WHAT FRAME FINISHES ARE OFFERED ON HIRE ITEMS?

Each chair frame as a different wood finish, in keeping with the style of the chair. All our chairs are hand-finished in our UK factory.
Each chair listed on the website will include full details of the frame finishes available.

Our Chiavari chair – which is our most popular hire chair – is available in six different finishes (excluding the child’s version which is available in white only).

Our Bentwood chair is available in silver and gold.

Our Crossback and Folding Wooden chairs are supplied in an antique wash finish.

All our rustic chairs come in a dark wood stain.

Our luxury range of chairs is hand-finished as follows:

  • Dior and Malone – gold frame with white leather seat pad
  • Louis – white frame with white leather seat pad

All our sofas are available in white, black and red leather options for the large two seater or white leather only for the two seater.

DO YOU HIRE OUT CHAIR COVERS?
Yes, we do. However, we often find it costs the same amount (if not less) to hire a chair instead. Why not get in touch to find out more?
WHAT IS MEANT BY STANDARD VS PREMIUM HIRE?

When you choose ‘standard hire’, your furniture will have been refurbished approximately once per season. This is in line with our policy for all furniture hire. We also rotate all our stock throughout the season to ensure usage is evenly spread and to maintain quality standards.

We also offer ‘premium hire’ for customers who require furniture without any imperfections. This guarantees that your furniture will have been cleaned and refurbished prior to delivery.

There are three premium hire options:

  1. premium seat pad hire: we refurbish or replace all seat pads
  2. premium chair hire: we respray all chairs
  3. premium seat pad and chair hire: both seat pad and chairs are refurbished

Delivery

DO YOU USE DELIVERY COMPANIES?
We know how frustrating it can be when there are issues with deliveries. That’s why we have our own fleet of delivery vehicles and we oversee all deliveries personally. From time to time, we may need to use couriers, but if we do, we’ll contact you to discuss all aspects of your delivery.

Having our own fleet is great for customers. We can be extra flexible about delivery time slots, including offering them late at night and early in the morning if this suits you. If we have agreed a specific time, we’ll always aim to meet it, assuming traffic jams don’t prevent this. What’s more, we’ll contact you an hour before delivery or collection. We also always contact our clients 1 hour before arrival.

HOW MUCH DO YOU CHARGE FOR DELIVERY?
Some companies charge a fixed fee for delivery but we don’t think that’s fair. All our delivery prices are calculated at the time you order. If you’d like to find out more about delivery costs before you order, please get in touch and we can calculate a price based on your postcode (in the UK and Europe).
CAN YOU DELIVER AT A SPECIFIC TIME?

If you have asked us to deliver (or collect) at a specific time, we will do our best to keep to these times. Our driver, or someone at our office, will call or text you approximately an hour before we arrive. However, please be aware that all times negotiated are traffic dependent.

DO YOU DELIVER AND COLLECT ‘OUT OF HOURS’?
We do! Thanks to the fact we operate our own delivery fleet, we have a certain amount of flexibility with our delivery slots. If you would like an early morning and evening delivery, please speak to us to find out if this is possible.
DO YOU DELIVER ACROSS THE UK?
For hire items, our delivery network is approximately 130 miles away from our units in Shefford. However, for larger orders we can make exceptions; we have been known to deliver hired items to Europe.
DO YOU OFFER A SET-UP AND SET-DOWN SERVICE?
We offer a range of additional services including a set-up and set-down service. There is a small additional charge for this service, so please contact us for more information.

Damage

WHAT IS A DAMAGE WAIVER?

A damage waiver is a small fee (4% of total order value) which we charge to cover minor damage which may occur during the use of our furniture. This also covers wear and tear within reason. Please be aware that broken and lost items are not covered by the waiver and, as per our terms and conditions, you will be charged accordingly.

ARE YOU INSURED?
We have our own public liability insurance. If you would like details of our insurance provider, please let us know and we’ll send the details to you.
ARE YOU CHAIRS SUITABLE FOR OUTDOOR USE?
Our wooden and fabric chairs are not recommended for outdoor use. However, our white resin, samsonites and plastic bistro chairs are intended for outdoor use. However, none of our chairs should be left outside under any circumstances.

Each chair not intended for outdoor use that subsequently gets rained upon or damaged will be charged for at our full replacement cost.

WHAT IS THE MAXIMUM WEIGHT THE CHAIRS CAN HOLD?
The upper weight limit for any chair is 18 stones or 252lbs.

Pin It on Pinterest

Share This