Hires
ORDERING & PAYMENT
Do you have a minimum order value?
Yes, we have a minimum order value of £300 for delivery orders, which includes delivery costs. During peak season, the minimum delivery order value increases to £500.
If you would prefer to collect your items directly from our warehouse in Shefford, there is no minimum order value for collection orders.
Do you provide wedding furniture hire?
Yes, we provide a wide range of wedding furniture hire, including tables, chairs, bars, lounge furniture, and much more to help create the perfect setup for your special day.
What is the order process?
Browse our furniture online and send us an enquiry or quote request through our contact form. Once we confirm availability and pricing, a 50% deposit is required to secure your booking.
Orders can be placed over the phone and paid via bank transfer or debit/credit card (2% fee applies to credit cards). You’ll then receive a secure Adobe Sign confirmation form to review and sign before delivery details are finalised.
Which areas do you cover?
We deliver and collect within an 80-mile radius of our factory in Shefford, mainly supplying furniture hire for events and weddings across London and the surrounding areas.
We can also occasionally cover events further afield depending on the size of the event and the quantity of furniture required, although delivery costs may be higher for longer distances.
What affects the cost of furniture hire?
The cost of furniture hire can vary depending on the quantity of furniture required, the delivery distance, the hire duration, and any extras such as seat pads or accessories. Once we receive your enquiry, we’ll provide a tailored quote based on your requirements.
Do you provide set up and set down?
Yes we do, at no extra cost,
Can I hire furniture for multiple days?
Yes. This is very common for exhibitions, festivals, and multi-day events. Simply let us know how long you would like to hire the furniture for when submitting your quotation request.
Is delivery included in the price?
Delivery costs are calculated separately based on your postcode and order requirements. Once we receive your quotation request, we’ll provide a full quote including delivery costs.
Is your furniture suitable for outdoor use?
Yes, all of our furniture is suitable for outdoor use, provided it is kept dry and not used in the rain or extreme weather conditions.
Is delivery included in the price?
Delivery costs are calculated separately based on your postcode and order requirements. Once we receive your quotation request, we’ll provide a full quote including delivery costs.
Can you match themes or colour schemes?
Yes, absolutely. We can provide different seat pad colours and help you choose the right furniture to suit your event theme, whether you’re going for a rustic, classic, modern, elegant, boho, or contemporary style. Our team will work with you to create a setup that fits your vision perfectly.
What condition is the furniture in?
Our furniture is kept in great condition and is regularly refurbished and maintained in our warehouse to ensure it arrives in tip-top condition for every customer. We also refurbish our seat pads to keep them looking fresh and event-ready. All items go through regular quality checks, cleaning, and maintenance before each hire.
Do you deliver and collect?
Yes, we deliver and collect. The cost of delivery will be included in your quote.Â
WHAT IF I WANT TO AMEND MY ORDER AT A LATER DATE?
It’s not a problem. We can adjust items (stock depending) and quantities, up to a month before your event. Please note if you wish to remove items, this cannot exceed 10% of the original order level.
Changing seat pad colours (from our standard colour range) will not affect costs as seat pads are included in the chair price. However, please note that our chairs vary in price and if you select a different chair style or colour, this may increase the total cost. All price changes will be clearly communicated to you via email, or by phone if you ask us to do so.
WHEN IS THE FINAL PAYMENT DUE?
Your final payment is due one month prior to your hire date. At this stage, we also request your final numbers. Please note, we cannot reduce numbers after this date.
DO YOU PRICE MATCH?
If it is a ‘like for like’ quote, we are happy to offer a price match. Please contact us for more details.
Can I hire furniture for photoshoots or TV productions?
Yes, we regularly supply furniture for photoshoots, TV productions, film sets, and styled events. Simply let us know what you need and when you need it, and our team will do their best to help.
If you would prefer to collect your items directly from our warehouse in Shefford, there is no minimum order value for collection orders.
Do you offer sustainable or eco-friendly event furniture?
Yes, sustainability is important to us. We refurbish and maintain much of our furniture in-house using eco-friendly processes and technology wherever possible, helping to extend the life of our products and reduce waste. Reusing high-quality hire furniture is also a more sustainable alternative to buying single-use event items.
If you would prefer to collect your items directly from our warehouse in Shefford, there is no minimum order value for collection orders.
Do you provide emergency replacements?
If we have replacement stock available, we will always do our best to provide emergency replacements as quickly as possible to help keep your event running smoothly.
FABRICS & Frames
WHAT TYPE OF SEAT PAD FABRIC IS USED ON HIRE CHAIRS?
Our chairs with removable seat pad options are available in the following colours: White (faux leather only), Ivory, Gold, Black, Dark blue, Duck egg blue, Royal blue, Bright pink, Grey, Purple, Red, Green, Burgundy and Rattan antique wash.
Most of our seat pads are supplied in a Draylon-type fabric which is soft to touch while durable and practical. The only exceptions are our rattan products and our faux leather chairs and sofas.
CAN I CHOOSE A BESPOKE SEAT PAD COLOUR?
WHAT FRAME FINISHES ARE OFFERED ON HIRE ITEMS?
Each chair frame as a different wood finish, in keeping with the style of the chair. All our chairs are hand-finished in our UK factory.
Each chair listed on the website will include full details of the frame finishes available.
Our Chiavari chair – which is our most popular hire chair – is available in six different finishes (excluding the child’s version which is available in white only).
Our Bentwood chair is available in silver and gold.
Our Crossback and Folding Wooden chairs are supplied in an antique wash finish.
All our rustic chairs come in a dark wood stain.
Our luxury range of chairs is hand-finished as follows:
- Dior and Malone – gold frame with white leather seat pad
- Louis – white frame with white leather seat pad
All our sofas are available in white, black and red leather options for the large two seater or white leather only for the two seater.
DO YOU HIRE OUT CHAIR COVERS?
WHAT IS MEANT BY STANDARD VS PREMIUM HIRE?
When you choose ‘standard hire’, your furniture will have been refurbished approximately once per season. This is in line with our policy for all furniture hire. We also rotate all our stock throughout the season to ensure usage is evenly spread and to maintain quality standards.
We also offer ‘premium hire’ for customers who require furniture without any imperfections. This guarantees that your furniture will have been cleaned and refurbished prior to delivery.
There are three premium hire options:
- premium seat pad hire: we refurbish or replace all seat pads
- premium chair hire: we respray all chairs
- premium seat pad and chair hire: both seat pad and chairs are refurbished
Delivery
DO YOU USE DELIVERY COMPANIES?
Having our own fleet is great for customers. We can be extra flexible about delivery time slots, including offering them late at night and early in the morning if this suits you. If we have agreed a specific time, we’ll always aim to meet it, assuming traffic jams don’t prevent this. What’s more, we’ll contact you an hour before delivery or collection. We also always contact our clients 1 hour before arrival.
HOW MUCH DO YOU CHARGE FOR DELIVERY?
CAN YOU DELIVER AT A SPECIFIC TIME?
If you have asked us to deliver (or collect) at a specific time, we will do our best to keep to these times. Our driver, or someone at our office, will call or text you approximately an hour before we arrive. However, please be aware that all times negotiated are traffic dependent.
DO YOU DELIVER AND COLLECT ‘OUT OF HOURS’?
DO YOU DELIVER ACROSS THE UK?
DO YOU OFFER A SET-UP AND SET-DOWN SERVICE?
Damage
WHAT IS A DAMAGE WAIVER?
A damage waiver is a small fee (4% of total order value) which we charge to cover minor damage which may occur during the use of our furniture. This also covers wear and tear within reason. Please be aware that broken and lost items are not covered by the waiver and, as per our terms and conditions, you will be charged accordingly.
ARE YOU INSURED?
ARE YOU CHAIRS SUITABLE FOR OUTDOOR USE?
Each chair not intended for outdoor use that subsequently gets rained upon or damaged will be charged for at our full replacement cost.