What is the order process?
- All new orders require a 50% deposit to secure the items you’ve chosen. Bookings can be made over the phone and we take payment via debit/credit card or bank transfer (please note we charge a 2% fee for credit cards).
- Once we’ve processed your order, you will receive a confirmation form agreeing to our terms and conditions via Adobe Sign (a secure e-sign tool). Please ensure you sign the confirmation form or we may be unable to process your order.
- We’ll get in touch prior to delivery to confirm full delivery details. Please see our delivery section for more information.
Do you price match?
We believe our services are the best in the industry and that our prices are competitive. However, if you do get a cheaper quote, please email us the quotation you have received, in full.
Can you deliver at a specific time?
If you have asked us to deliver (or collect) at a specific time, we will do our best to keep to these times. Our driver, or someone at our office, will call or text you approximately an hour before we arrive. However, please be aware that all times negotiated are traffic dependent.
Do you offer a set-up and set-down service?
We offer a range of additional services including a set-up and set-down service. There is a small additional charge for this service, so please contact us for more information.
When is the final payment due?
Your final payment is due one month prior to your hire date. At this stage, we also request your final numbers. Please note, we cannot reduce numbers after this date.
